Globacom Limited, popularly referred to as Glo, is a telecommunications company with a multinational presence in Nigeria. Its operations began in August of 2003, and it boasts a specialized customer service unit named Glo customer care.
As of June 2018, this completely native enterprise had over 3,500 personnel globally, with a significant portion of these individuals employed in the Glo customer service division, rendering various services to the network’s clients.
Consequently, this article will examine Glo’s customer service procedures comprehensively.
What is the Glo customer care number?
Like other organizations, Glo is a business that emphasizes its customers. They prioritize the needs of their clients through their customer care services. Specifically, the Glo customer care team is dedicated to resolving customer complaints and assisting them in their inquiries regarding Glo’s services.
You can dial either 080500020121 or 2348050020200 to get through to Glo’s customer care team. These numbers are toll-free and staffed by agents who are there to help with any customer complaints you may have. It is not necessary to have airtime available for the call to be connected as long as you have a strong network signal and a SIM card that is already registered. You can call these numbers any time of the day, but the team is generally most available from 8 am to 3 pm on weekdays and from 10 am to 2 pm on weekends.
Glo customer care on WhatsApp
Glo does not offer any contact number for accessing their customer support via WhatsApp. This information will be revised once such a service is made available.
Glo customer care live chat.
Glo created the Glo live chat as a means to expand its customer base by providing an accessible open chat platform on its website.
In order to have entry to the real-time conversation, adhere to the directions provided below:
- Log in to access the website.
- Next, find the area that features an icon of a conversation and select it by scrolling to it.
- At this juncture, you are fully prepared to engage in a conversation with a customer service agent.
How can I complain to Glo customer care?
If you need to file a complaint with Glo’s customer care, follow the steps.
- Access your phone application and call the customer support line, which may be either 080500020121 or 2348050020200.
- Subsequently, adhere to the directives that will be provided to you.
- This is due to the fact that different grievances require different sets of guidelines.
- After completing all of the instructions given.
You will need to hold on until a customer service agent is available to assist you, which can take anywhere from a few seconds to an hour, depending on the time you place your call.
After being assigned a customer care agent, you have the opportunity to communicate your issue to them, and they will assist you in resolving it.
Glo customer care email address
Another useful way for Glo network customers to communicate their inquiries is through the Glo customer care email address. Customers can expect a prompt response by sending their complaints and queries to [email protected].
Glo customer care USSD code
The customer service department of Glo has set up USSD codes for clients to report grievances or seek information in order to simplify the process of addressing their concerns.
The two customer care USSD codes are;
- The number 121 is utilized by both individuals with prepaid plans and those with postpaid plans.
- The number 200 is utilized by clientele in the corporate sector.
If you use your Glo number to call 200, you won’t be able to select any of Nigeria’s languages on the service. Instead, you need to listen to the provided information and service promotions before following the prompted message, which will eventually connect you to a customer care representative.
However, when you dial 121, you won’t be directly connected to a customer service representative. Instead, you will have access to a range of information and services provided by Glo for their customers. Additionally, 121 allows you to choose your preferred language from a selection that includes English, Yoruba, Igbo, Hausa, and Pidgin English.